Delivery Policy

Delivery Areas

We ship to all the major cities of South Africa.

Delivery Speed

Please note that the shipping time does not include the processing time for packaging up and creating orders. Once your order is placed and payment has been captured, our shipping team will work hard to get your order packaged up well and sent out to you. However, unforeseeable delays may occasionally occur, and processing times can take up to five days. In rare cases of a holiday or special sales, processing times can be between 3 -10 days. Rest assured that the increased processing time simply means our shippers need a wee bit more time to carefully tend to each and every order. Orders are not packaged up on Holidays and other instances in which the postal services are closed. Shipping times do not guarantee a package arrival date.

Items are broken during delivery

Please kindly refer to the Refund Policy

Discreet Packaging

Here at GetSmoked.co.za, we understand our customer’s concerns about privacy and discretion.  Everything we ship will be through cardboard boxes, with a fragile sticker.  Our shipping labels will not have our name on them and we will do everything we can to ensure our packages are couriered discretely. However, “Metamorphic Group Pty LTD” will appear on your credit card statement. We cannot change this, and we apologize in advance for any inconvenience this may cause.

Delivery Price 

CHANGE OR QUESTIONS:

If you have any questions about the above Delivery Policy, please send an email to [email protected]

This term of service should be read in conjunction with the:

1. Terms and Conditions

2. Refund Policy

3. Privacy Policy

4. Points & Rewards System

Get Smoked reserves the right to change any Terms and Conditions within any of this and the other policies at their sole discretion. Please visit this and all other policy pages found in the footer of each window every time when a purchase is made to be kept up to date with any changes that may have been made.